{"id":2613,"date":"2010-09-10T21:26:21","date_gmt":"2010-09-10T13:26:21","guid":{"rendered":"https:\/\/librariansmatter.com\/blog\/?p=2613"},"modified":"2010-09-10T21:26:21","modified_gmt":"2010-09-10T13:26:21","slug":"a-social-media-policy-for-a-one-branch-public-library","status":"publish","type":"post","link":"https:\/\/librariansmatter.com\/blog\/2010\/09\/10\/a-social-media-policy-for-a-one-branch-public-library\/","title":{"rendered":"A social media policy for a one branch public library"},"content":{"rendered":"<p>At the start of the year, Jean Hing Fay and I (who job shared at the Grove Library) did a lot of reading of social media policies and came up with one for the library.<\/p>\n<p>We based it on on the <a href=\"http:\/\/www.intel.com\/sites\/sitewide\/en_US\/social-media.htm\">Intel social media policy<\/a> and a very useful list at the High Tech Dad blog, <a href=\"http:\/\/www.hightechdad.com\/2009\/05\/11\/crafting-your-companys-social-media-policy\/\">Crafting your company&#8217;s social media policy<\/a> .<\/p>\n<p>We included the section on moderation as we wanted staff to be able to show the guidelines if anyone wanted to know why particularly material was on any of the library&#8217;s online sites.<\/p>\n<p>We released it under Creative Commons and I thought that I had put a copy here on my blog, but looks like I hadn&#8217;t. I did put here the <a href=\"https:\/\/librariansmatter.com\/blog\/2010\/06\/24\/a-digital-strategy-for-a-one-branch-public-library\/\">digital strategy<\/a> that is part of&#8230;<\/p>\n<p>Anyhow, here it is&#8230;<\/p>\n<div style=\"width: 375px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/www.flickr.com\/photos\/91255327@N00\/3627268549\/\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/farm4.static.flickr.com\/3338\/3627268549_febdde5f01.jpg\" alt=\"\" width=\"375\" height=\"500\" \/><\/a><p class=\"wp-caption-text\">Joseph, P. (2009). 09-jun-10. Retrieved from http:\/\/www.flickr.com\/photos\/sashafatcat\/3627268549\/<\/p><\/div>\n<p>These are guidelines for use of social media by Library staff.<\/p>\n<p>\u201cSocial Media.\u201d includes community created content sites like Blogs,  Forums, Flickr, YouTube, Wikis, Social Networks, Twitter and other  content sharing sites. It includes:<\/p>\n<ul>\n<li>material created by you on sites hosted and created by the library<\/li>\n<li>material created on other social media sites when \u00a0acting as a library employee.<\/li>\n<\/ul>\n<p>When you use social media your behaviour \u00a0and content is not only a  reflection of you but also of (our) Library. This policy complements,  rather than overrides, any existing requirements that you act  professionally, respectfully and honestly.<\/p>\n<p>If you don\u2019t know how you should act or communicate within Social Media, ask someone who does.<\/p>\n<p>If you\u2019re about to publish something that makes you even the  slightest bit uncomfortable, don\u2019t shrug it off and hit \u2018send.\u2019 Take a  minute to review these guidelines and try to figure out what\u2019s bothering  you, then fix it. If you\u2019re still unsure, discuss it with your manager.<\/p>\n<p>Social Media Do\u2019s<\/p>\n<ol>\n<li>Be Professional \u2013 Talk the way you would talk to real people in      professional situations.<\/li>\n<li>Be Courteous\u00a0\u2013 Be sure to listen &amp; ask questions.<\/li>\n<li>Be Accurate \u2013 Check your facts before you post and provide      supporting sources if necessary.<\/li>\n<li>Be Useful \u2013 Add content because you have something interesting to      say, not for the sake of regular posting.<\/li>\n<li>Be Intelligent\u00a0\u2013 Provide some value. Don\u2019t talk down. Offer      insight.<\/li>\n<li>Be Conversational\u00a0\u2013 \u00a0Avoid overly pedantic or      \u201ccomposed\u201d language. Don\u2019t be afraid to bring in your own      personality.<\/li>\n<li>Be Non-confrontational \u2013 If you disagree, do so respectfully<\/li>\n<li>Be Prompt \u2013 If you need to moderate or respond to a comment do so      as quickly as possible<\/li>\n<li>Be Identifiable \u2013 Use your real name and do not post anonymously.<\/li>\n<li>Be Transparent\u00a0\u2013 Disclose that you work for the library if      this is relevant and be honest &amp; truthful.<\/li>\n<\/ol>\n<p>Social Media Don\u2019ts<\/p>\n<ol>\n<li>Don\u2019t Share Secrets\u00a0\u2013If you aren\u2019t sure you can disclose       something, just don\u2019t do it. Think about privacy, confidentiality and  permission      to use other people\u2019s content.<\/li>\n<li>Don\u2019t Bad Mouth\u00a0\u2013 Keep the language clean &amp; avoid slamming      people or companies.<\/li>\n<li>Don\u2019t Complain \u2013 If you don\u2019t have anything nice to say, don\u2019t say      anything at all.<\/li>\n<li>Don\u2019t do Stupid Things \u2013 If it doesn\u2019t help the Library or our      community, don\u2019t do it.<\/li>\n<li>Don\u2019t Defame\u00a0\u2013 Show everyone respect.<\/li>\n<li>Don\u2019t Forget your day job\u00a0\u2013Social Media can consume you so       don\u2019t forget your other duties. Moderate, balanced use is essential.<\/li>\n<\/ol>\n<p>Responsible moderation<\/p>\n<p>Moderation is the act of reviewing and approving content from  others.\u00a0Our aim is to promote community conversation, so we will only  remove content that:<\/p>\n<ul>\n<li>is abusive<\/li>\n<li>is off-topic<\/li>\n<li>contains personal and\/or cultural attacks or insults<\/li>\n<li>promotes hate of any kind<\/li>\n<li>is offensive in nature or contains offensive language<\/li>\n<li>is spam<\/li>\n<li>is potentially libelous<\/li>\n<li>contains plagiarised material<\/li>\n<li>contains commercial content<\/li>\n<li>is detrimental in any way<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At the start of the year, Jean Hing Fay and I (who job shared at the Grove Library) did a lot of reading of social media policies and came up with one for the library. We based it on on the Intel social media policy and a very useful list at the High Tech Dad&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-2613","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_shortlink":"https:\/\/wp.me\/p3BXdd-G9","jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/librariansmatter.com\/blog\/wp-json\/wp\/v2\/posts\/2613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/librariansmatter.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/librariansmatter.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/librariansmatter.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/librariansmatter.com\/blog\/wp-json\/wp\/v2\/comments?post=2613"}],"version-history":[{"count":0,"href":"https:\/\/librariansmatter.com\/blog\/wp-json\/wp\/v2\/posts\/2613\/revisions"}],"wp:attachment":[{"href":"https:\/\/librariansmatter.com\/blog\/wp-json\/wp\/v2\/media?parent=2613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/librariansmatter.com\/blog\/wp-json\/wp\/v2\/categories?post=2613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/librariansmatter.com\/blog\/wp-json\/wp\/v2\/tags?post=2613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}