UWA library environmental scan

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The library at my alma mater, the University of Western Australia, is writing a strategic plan. They have generously released the preliminary environmental scan, Strategic Plan 2008-2010: scanning the environment .

It is an worthwhile read and very well researched by over 21 staff in four teams who examined

  • Teaching and Learning
  • Research,
  • Information Resources and Users of the Future
  • Information and Communication Technologies Futures.

Interestingly, the teams discovered that many of the issues in the individual areas were the same, and they wrote a lot more convergent report than they anticipated.
Two parts in particular leaped off the page at me. The first is an excerpt from

…the results of the UWA Student Services Survey of first year students (Skene, Cluett, & Hogan, 2007) [which] found:
• 95% of students surveyed have Internet access at home
• 90% are online more than once a day
• 96% own a mobile phone and 56% own a laptop
• 46% used instant messaging at least once a day
• 23% were blogging on a weekly basis
• 74% downloaded music
• 66% percent used You Tube

Yes – that’s right – 40% more students had mobile phones than laptops. I don’t know whether the survey asked about internet enabled mobile phones. I hope that libraries who spend resources on furniture for users who bring in laptops are also looking at their websites and making sure they are mobile friendly.

(By the way, an excellent description of why and how to make a library website mobile friendly was presented by Cathy Slaven at QULOC in 2006 – Designing web pages for small screen devices) .

The other bit that interested me was their “Developing People and Processes” in their “Key Issues”:

The Library must recruit, develop and retain talented staff who have exceptional skills in anticipating and responding to a quickly changing environment.
• The Library needs to review its operational planning process in order to respond more quickly to implementing changes relating to new technologies.
• The Library needs to enable timely evaluation, testing and implementation of new technologies by ensuring supporting infrastructure is flexible and has sufficient capacity for growth.

Like the little kid who eats only the pink jellybeans because they are her favourite, I rushed straight to the bits that interested me – there is something to tickle your fancy if you have different library interests like planning physical spaces and resource discovery. If you’re not sure about IPV6 or 3D Printing or Green Offices, download a copy and check it out.

I’m saving it right next to David Lewis’ A model for academic libraries 2005 to 2025 and Part one and Part two of staff responses to the McMaster University Library Strategic planning process .

Libraries in peril? Blow those trumpets.

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Do you think libraries are becoming less relevant and that we need to take radical action to stop this? Whether you answered yes or no, now think whether your work colleagues and library users would answer the same as you did.

Blame that John Blyberg for my impertinent question. In his latest post, My ALA baggage , he identifies two camps growing among librarians – “those that believe libraries are in peril and those that don’t”. He continues with:

This dichotomy yields some interesting implications for discussions about the future of libraries and what we should be doing now and in the future. For instance, if you’re inclined to think that libraries are in danger of becoming irrelevant, you’re probably going to be more open to many of the more radical proposals and developments we’re seeing and hearing of today. Purists, of course, are just as vehement and passionate about libraries, but want to see the core values of their libraries shored up. To them, good old fashion reference and circulation is what libraries are all about.

So the question is, how do these two groups find a middle ground that will not compromise us into mediocrity? I’m skeptical about the prospect of creating more excellent middle-of-the-road libraries. That’s what most of us are right now.

He made me think about where I fit on the “Libraries in Peril” continuum. It’s not changed much since library school 18 years ago. Back then, I wrote a compulsory essay about “The Role of the Library in Today’s Information Society“. I concluded that librarians have extremely valuable skills in identifying, organising, accessing and providing information – essential and relevant skills to most organizations. BUT – unless we blow our own trumpets to vigorously market our skills and our library services, we will be ignored and cease to be funded.

Yes, we are in peril. Yes, we do need to take radical action…and a very good place to start should be to ensure that our users and our funding bodies value us for what we can do and become our active advocates. If we are no longer reaching our users with our traditional brand – which was “trusted, unbiased information and free books” – then we need to update or re-market it.

We have a culture of excellence, but not of promoting our role rather than our work. We’re used to modestly doing excellent work and letting that speak for itself. Today, Google is shouting louder.

Here’s some “trumpet blowing” ideas that go beyond “we do it good” brochures:

  • If our users are forsaking our reference collections for Google, run classes in “how to use Google better“. Or “20 other places to look when you can’t find what you want on Google“.
  • Repackage our traditional reference desk services as a “homework club” or “one-on-one assignment research help” sessions.
  • Emphasize to our users the financial benefits of library membership.
  • Academic, school and public libraries can find ways to support the administrative function of their organizations – become “go to” people to evaluate social software, subscribe to materials and provide research support to executives who administer the organization, offer meeting rooms in the library building for the organization’s use.
  • Seek working partnerships with other people in our organizations or our communities. Intertwine their fate with ours. Records managers, PR folk, local hobby clubs, businesses, educators are all possible partners for joint projects.
  • Conduct a survey of library “non-users” from our target client group. Provide a small promotional gift for answering the survey, one that needs to be picked up from the library front counter.
  • Target new audiences with traditional services. Review the “homebound” delivery service to include mums with kids under 5 as well as the infirm, or conduct a storytelling session aimed at senior citizens. Create a “leisure reading” collection in an academic or special library.

Come blog with me…

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… or at least post on a blog that I help administer.

Do you have a vision of what your library will look like in 2010?

crystal ball in library

Crystal Ball uploaded to Flickr August 22, 2006 by Isobel T

To celebrate Library and Information Week 2007, we are asking you to write a post for LINT (librariesinteract.info) telling us about your future library. We’re even offering a prize for the best entry – a signed copy of Meredith Farkas’ book Social Software in Libraries.

So hop over to LINT and check it out before May 20th…especially if you are blog shy or blog curious. Even though we always welcome posts from other people now is a particularly good time to dip your toe in the water and get it bloggy.

What libraries don’t do anymore

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I’m a Philosophy Subject Librarian, I’m supposed to know about existential angst.

In the last week, I’ve been obsessing about what libraries and the profession will look like in 30 years or so when I retire. I’ve been wondering what we should do now to shape that.

OK, I’ll start with what don’t we do anymore.

  • We’re not only about books. And haven’t been for decades
  • We are no longer gatekeepers of knowledge, popular and obscure. Public libraries are reducing their non-fiction and reference collections. Not only are undergraduates using information from Google Scholar as the basis of their assignments, but academics are letting them.
  • We aren’t “halls of shush”. Unless your library has a silent floor, there is no longer an oasis of peace and studiousness in our buildings.
  • Archives and libraries of deposit have become representative rather than comprehensive records.
  • Not all of our collection is contained in our buildings anymore.
  • Our clients can use our services without direct contact with any of our staff.
  • Most of us do very little original cataloguing.

This destabilizes me a little. Back when I was 8 or so and catalogued my Enid Blytons, I knew that when I grew up and was a librarian, I would work in a quiet library looking after books, cataloguing and processing them and helping people find information. It was what librarians DID.

I think tonight’s bout of “I don’t know what we do anymore”, was partly prompted by reading Karen Schneider‘s rant on ALA Techsource, Dear Library of Congress…. where she suggests that instead of loooking at bibliographic control as a major issue, the profession is in a state of emergency and we need to address what we are selling out, to whom and what that does to our basic tenets – one of which is the right to read.

Here’s a chunkette that I found particularly relevant. (By the way, I hope “rant” isn’t offensive – ranting articulately and effectively is a talent I wish I had).

It is both ironic and poignant that librarians are still worrying about “bibliographic control,” after ceding so much of the same to the companies that now rent them journal access per annum at usurious rates, digitize their book collections into DRM obscurity, or sell them ponderous, antiquated “management” systems that on close inspection do little more than serve as storehouses for the metadata specific to the formats of bygone eras, bold days when we saw our central roles as defenders and curators of our cultural heritage.

We have moved from the librarian as information artisan—a professional creating and using tools to manage information—to the librarian as surrogate vendor, facilitating what is essentially the offshoring of thousands of years of information into private hands.

UPDATE 10.03.07: CindiAnn was also was struck by this passage in Karen’s post and her response, Library Agitprop , presents 7 theses about the future of libraries. Worth checking out.

Anyone can be a futurist…

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…and ought to be.

So said Richard Neville during his “Future Quake” talk last night as part of the University of Western Australia’s Universitiy Extension program.

trialoz.jpg

In the late 80’s I lived across the street from school, and rushed home at lunchtimes to see whether a particular sparky brained, fast talking “social commentator”was on the Mike Walsh Show . The Trials of Oz was my favourite book as a teenager, which made me wish I’d founded a radical underground magazine and been arrested in the late 60’s for “encouraging urination in public ” (Australia) or “conspiring to corrupt public morals”(Britain).

(If you want your mind expanded, baby, here’s an archive of each Oz magazine. If you venture there, ensure the under 18s are not near your machine)

One of his theses last night was that “your whole life can change by noticing something and acting on it“. For example Felix Dennis, co-defendent in the Oz trials, made an awful lot of money with hand printed Bruce Lee posters, and a Kung Fu magazine, after noticing the crowd at a cinema showing one of the first Bruce Lee movies in London. In 1971, if you saw one of the first hand held calculators you may have said “good, that will help me add up”, but what you probably wouldn’t have noticed was the “weak signal of portability” that it encompassed. These “weak signals” are all around, but noticing them, and then acting on them is the key.

nevilleoz.jpg

He’s an incredibly mobile speaker -fast talking, wide hand gestures and often threw questions to the audience to answer (How many people worldwide are moving to urban areas each week? How much did the CEO of Exxon earn per minute?) – and prompting us with “come on, come on” when an answer wasn’t forthcoming.

We looked at how future perils may hold promise – like the creativity that we’ll need to embrace to cope with environmental crises. Here’s some new ideas I picked up:

  • Bio-mimicry – observing nature and applying its solutions to our technical problems.
  • The Eastgate Building in Harare which using principles from a termite mound for cooling
  • Ratio of poor:rich worldwide changed from 6:1 in 1980 to 220:1 now
  • Glocalization – being able to think and act both locally and gloabally at the same time
  • Dong Tan City in China is a new eco-cty which aims to be energy neutral.

Nice to learn new ideas, but for the teenager in me, the highlight was this exchange:

  • RN: What was one of the starting points for the information revolution in the 60s?
  • Crowd: Televsion, TV???
  • Me: Paperbacks
  • RN (to me): You’re a soulmate
  • Me: I’m a librarian